We hope these solutions help you resolve error codes 1107 and 2123 on your Sony Smart TV. In most cases, a simple restart, Wi-Fi check, or software update will get your TV connecting properly again so you can stream your favorite shows and movies. But if the problems continue, a hard reset of your TV may be needed to perform a deep fix of any software issues.
Here are 21 possible fixes for error codes 1107 and 2123 on Sony Smart TVs:
1. Restart your Sony Smart TV - Simply turn off your TV and unplug it for 5 minutes. Plug it back in and turn it on. This refreshes the software and connectivity.
2. Check if the TV software is up to date - Go to the TV's Settings, select "Software Update" and install any available updates. Outdated software can sometimes cause issues.
3. Check your internet connection - Make sure your Wi-Fi router is turned on and Wi-Fi or Ethernet cable is securely connected to the TV. A fast, stable internet connection is required.
4. Reset your Wi-Fi router - If other devices aren't connecting to Wi-Fi either, unplug your router for a couple minutes and then plug it back in. Wait for it to fully restart before trying your TV connection again.
5. Re-enter your Wi-Fi password - The saved Wi-Fi password on your TV may have been deleted or become corrupted. Re-enter your exact Wi-Fi password to reconnect.
6. Disable Wi-Fi "Proxy settings" - If "Proxy settings" or "Proxy server" is enabled on your TV, disable it which can sometimes interfere with connectivity.
7. Change your Wi-Fi channel - If your Wi-Fi channel is overloaded, this can affect connectivity. Log into your router and change to a less populated channel like 1, 6 or 11.
8. Factory reset your TV - As a last resort, a hard factory reset will reset your TV to factory defaults. You'll need to set up the TV again from scratch which should fix any software issues. Factory reset is found in the TV's main Settings menu.
9. Unplug other connected devices from TV - Additional devices like Blu-Ray players, soundbars or gaming consoles connected to HDMI ports can strain the TV's connectivity. Unplug other devices to narrow down the issue.
10. Configure your firewall to allow Sony network access - If you have a firewall or network security settings enabled on your home network, you may need to configure it to allow access to Sony's servers and network. The specific steps to do so will depend on your network equipment brand and model. You may need to disable the firewall temporarily to test if it's causing the connectivity issue.
11. Reset your modem by unplugging it - Unplug your cable or DSL modem for 3 minutes to reset it. When you plug it back in, it will go through a reset process to re-establish signal. This can refresh your network connectivity which may fix connections to your TV.
12. Make sure your TV has full signal - If using an antenna for reception, double check that it's pointing in the right direction for good signal and that the connection points are secure with no fraying or exposed wiring.
13. Refresh your streaming apps - Streaming channels can sometimes experience glitches that cause connectivity issues. Open each streaming app on your TV and look for an option to "Refresh" or "Reload" the app. This refreshes the app's connection to the service.
14. Reset the streaming app password - If error codes only appear with a specific streaming service app, the saved password may have become corrupted. Delete the streaming channel from your TV and re-add it to enter your login credentials again.
15. Make sure your connected devices have full charge - If using a wireless streaming device like Chromecast or Fire TV Stick or a Bluetooth device, ensure they have enough battery charge left to maintain a steady connection to your TV. Low charge can affect connectivity.
16. Enable "Allow mobile devices to control TV" - If using mobile apps to stream content to your TV, the connection between the mobile devices and TV needs to be enabled. This setting is found in your TV's Settings menu. Make sure it's turned on.
17. Refresh your list of connected devices in TV settings - The list of connected devices in your TV's settings can sometimes lose track of all linked devices. Go to the settings for "External Device Manager" or "Device Connectivity" and choose to "Refresh" or "Auto-detect" devices to reset the device list. This ensures all your streaming devices maintain an active connection to the TV.
18. Enable "Control TV with mobile device" setting - If using mobile apps or voice commands to control your TV, the "Control TV with mobile device" or "Smart Remote Device" setting must be enabled on the actual TV. Make sure this setting is turned on in your TV's Network settings panel.
19. Check for internet outage in your area - There may be a temporary outage or equipment issue with your internet service provider that is disrupting access for your whole neighborhood or location. Check with your ISP for any reported issues or outages before continuing troubleshooting. Call your ISP's tech support or check their service website/Twitter feed to confirm an outage and for updates on when connectivity will be restored.
20. Try connecting at non-peak hours - If your Wi-Fi routinely experiences congestion in the evenings when most household members are home and online, connectivity issues can arise. Try reconnecting your Sony TV to Wi-Fi and any streaming services during off-peak, non-congested hours when possible to rule out traffic overload as the problem. Off hours like weekdays 9AM to 5PM are good times to test.
21. Contact Sony Support - If all else fails and you continue experiencing error codes 1107 and 2123 on your Sony Smart TV, contacting Sony's support team is recommended. They can run advanced diagnostics, troubleshoot the TV remotely and determine if there are any issues with the TV's software, connectivity components or apps. They will try multiple solutions and resets before determining if the TV needs service.
Calling during normal business hours will provide the fastest response:
Phone: 1-800-222-SONY (7669)
Be prepared to provide details about your TV model, current software version, firmware build, a description of the issues occurring and the solutions you have already attempted. This will help Sony support resolve your TV's error codes as quickly as possible. Let the support rep know if you prefer phone, chat or email assistance as well.
With multiple reset options, software checks, connectivity troubleshooting and the support of Sony's technical team, error codes 1107 and 2123 don't stand a chance! Your Sony Smart TV will be back online and streaming your favorite shows in no time.
In fact, Error 1106 indicates your Sony Smart TV is unable to connect to the internet, preventing you from accessing streaming apps and smart features. There are a few common reasons this occurs, but the good news is that it can often be resolved quickly using some basic troubleshooting steps.
The first things to try are restarting your TV and wireless router to refresh the network connections. This simple fix works in many cases and is an easy first step before proceeding to more advanced options.
If restarting does not do the trick, checking that your Wi-Fi password is entered correctly on the TV is important. An incorrect password is one of the most common causes of network issues with smart devices.
Interference from other nearby wireless devices like Bluetooth speakers or keyboards should also be eliminated. Their signals can sometimes disrupt your Wi-Fi network, resulting in error 1106 on your Sony TV.
Updating your TV and router to the latest software and firmware versions is also recommended. Outdated software often causes connectivity problems and should be addressed.
More advanced steps like changing your router's Wi-Fi channel, disabling VPN use or resetting your Sony TV to factory defaults may be required if other solutions are not effective. But start with the basics first before moving on to the more complex fixes.
Most connectivity issues with Sony Smart TVs and other smart devices can be resolved by DIY troubleshooting using the simple steps above.
With some patience and working through each step, you can get rid of error code 1106 and have your Sony Smart TV connected and working as it should be.
Here are 15 ways to fix the Sony Smart TV error code 1106:
1. Restart your Sony Smart TV and wireless router. Resetting the devices can resolve temporary network issues.
2. Check if other Wi-Fi devices are working. If other devices can connect, the issue may be with your Sony TV settings. If no devices can connect, the router may need restarting.
3. Ensure the correct Wi-Fi password is entered on your Sony TV. An incorrect Wi-Fi password is a common cause of error 1106.
4. Change your router's Wi-Fi channel to a less crowded option like 1, 6 or 11. Too much interference from a crowded channel can cause connectivity issues.
5. Turn off Bluetooth and any other wireless devices near your Sony TV like wireless speakers or keyboards. The wireless signals can interfere with your Wi-Fi network.
6. Ensure your router's firmware is up to date. Outdated router firmware can sometimes cause connectivity problems with devices like your Sony Smart TV. Update your router firmware and restart it.
7. Restart your modem or internet gateway in addition to the router. If your Wi-Fi router is connected to a modem, restarting the modem may resolve the 1106 error.
8. Increase the number of DHCP IP reservations on your router for your Sony TV. This assigns your TV a fixed IP address which can help restore connectivity. You may need to consult your router's manual for how to do this.
9. Change your router's DNS settings to Google Public DNS IP addresses. incorrect DNS settings on the router can sometimes interfere with device connectivity.
10. Make sure MAC address filtering is disabled on your router. Enabling MAC address filtering can block network access for devices like your Sony TV.
11. Switch from using Wi-Fi to using an Ethernet cable to connect your Sony TV to the router. If possible, using a wired network connection can bypass any Wi-Fi related issues.
12. Check for any software or firmware updates available for your Sony Smart TV. Outdated software on the TV can also cause network connectivity problems resulting in error 1106.
13. Refrain from using a VPN while setting up Smart TV network. A VPN can interfere with the initial setup process for your TV, causing error 1106. You can enable any VPN once setup is complete.
14. Reset your Smart TV to factory default settings if other options have not worked. A factory reset will restore your TV to its original settings and network configurations, fixing any software related issues. You will have to re-setup your TV and reinstall apps.
15. Contact Sony technical support via https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv if all else fails. There may be an ongoing issue with your specific TV model that requires support from Sony to resolve. They should be able to troubleshoot further and fix any problems.