Sony Smart TV 1107 and 2123 Error Code - How to fix it ?

Sony Smart TV

If you experience the 1107 Error Code while attempting to access online content on your Sony Smart TV, it indicates that "There Is No Network Connection Right Now" .

This can happen when your Smart TV doesn't have a network connection. 


Here at Fixwebnode, we shall look working steps you can try to resolve this issue.



How to resolve Sony Smart TV 1107 and 2123 Error Code ?


1. Try Other Devices

To figure out the issue with your home's internet connection, you can test it with another device such as your phone, laptop, gaming system, or streaming device. If all the other devices are working properly, then try disabling IPv6 on the TV in order to continue troubleshooting.


2. Turn off IPv6

Disabling IPv6 on the TV can sometimes fix the problem. To do this:

  • On the remote, press the Home button.
  • Then, navigate to Settings.
  • Next, Select Network.
  • Select Advanced settings.
  • Next, select IPv6 setup
  • Finally, Change the Enable IPv6 setting to No.


Now try accessing your TV to see if this issue has been resolved. 


3. Power cycle your Sony TV

If your Sony smart TV is acting up or freezing frequently, a power reset can often fix minor software glitches and refresh the device to get it working properly again. A power reset simply involves turning your TV off and unplugging it for a few minutes before restarting it. This allows the device to rest and clears out any temporary files that may be causing issues. Performing a power reset is an easy first step to try before doing a hard reset or factory reset of your Sony smart TV.

Here are the steps to power reset your Sony smart TV:

  • Locate your TV's power cable and unplug it from the wall outlet or power strip it's connected to. 
  • Leave the TV unplugged for 2 to 5 minutes.
  • Plug the power cable back in and turn your TV back on as normal using the remote or power button.


Once the TV is powered on, you may need to wait a few minutes for it to fully start up and load its settings. 

Your default home screen should display and the TV should function properly once again.


4. Connect your Sony Smart TV to a Wi-Fi network

In order to connect to a wireless network, you must possess the corresponding Wireless Network Name (SSID) and Wireless Network Key (Password).


Firstly, you will have to find the Network Credentials.

  • For this, check the label of the wireless router/gateway.
  • If this fails, the device’s documentation should provide the information.
  • Additionally, if the router or gateway was installed by the Internet Service Provider (ISP), a setup sheet may be present with the necessary details.

Next, we will need to Connect to Wi-Fi. To do this:

  • Press the Home button on the remote.
  • Navigate to Settings.
  • Then go to Network.
  • Select Network Setup.
  • Select Set up network connection.
  • Choose Auto and Wireless LAN.
  • Then select NO to search for a nearby wireless network.
  • From the list, choose your network and enter your Wi-Fi password.
  • Press Enter on the remote to finish the network setup.
  • Select Refresh Internet Content to verify the connection.
  • Now, Your TV is now connected to your Wi-Fi.


5. Check Environment

If the other wireless devices are functioning as they should, the router is likely not the issue. It could be an environmental factor, though. 

Could you test it out by bringing a different wireless device, such as a smartphone, tablet, or laptop, to the same area and check if it still works?

If other devices in the same vicinity are able to connect, then you will need to perform a Router Range Check.


6. Perform Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

Generally, the further away from your router you are, the weaker the connection will be. At around 30 feet, the connection should be good, but if you are between 30 and 50 feet away, the speeds may be slower and spotty at times. Beyond 50 feet, it is likely that the connection will be too weak to maintain a stable connection.


Note: These numbers are merely estimates; the best range could differ depending on the router brand and type.


Is the router within a reasonable range from the TV? If so, Think about moving the router if necessary.


7. Perform a Router Positioning Evaluation

In order to ensure that all your devices get a better signal, you may need to move your router to a more central position.

Is there a way for you to switch the position of your wireless router to somewhere more central? As that could help with the range issue, we advise relocating it to a more centralized area.


8. Use a Range Extender

To improve wireless signal without having to replace any existing equipment, a range extender is an ideal solution. It works with the current wireless router and acts as a repeater, extending the reach of the signal. If relocating the router or device is not an option and the signal is not reaching your device, this is an ideal solution.


We hope these solutions help you resolve error codes 1107 and 2123 on your Sony Smart TV. In most cases, a simple restart, Wi-Fi check, or software update will get your TV connecting properly again so you can stream your favorite shows and movies. But if the problems continue, a hard reset of your TV may be needed to perform a deep fix of any software issues.


Here are 21 possible fixes for error codes 1107 and 2123 on Sony Smart TVs:


1. Restart your Sony Smart TV - Simply turn off your TV and unplug it for 5 minutes. Plug it back in and turn it on. This refreshes the software and connectivity.


2. Check if the TV software is up to date - Go to the TV's Settings, select "Software Update" and install any available updates. Outdated software can sometimes cause issues.


3. Check your internet connection - Make sure your Wi-Fi router is turned on and Wi-Fi or Ethernet cable is securely connected to the TV. A fast, stable internet connection is required.


4. Reset your Wi-Fi router - If other devices aren't connecting to Wi-Fi either, unplug your router for a couple minutes and then plug it back in. Wait for it to fully restart before trying your TV connection again.


5. Re-enter your Wi-Fi password - The saved Wi-Fi password on your TV may have been deleted or become corrupted. Re-enter your exact Wi-Fi password to reconnect.


6. Disable Wi-Fi "Proxy settings" - If "Proxy settings" or "Proxy server" is enabled on your TV, disable it which can sometimes interfere with connectivity.


7. Change your Wi-Fi channel - If your Wi-Fi channel is overloaded, this can affect connectivity. Log into your router and change to a less populated channel like 1, 6 or 11.


8. Factory reset your TV - As a last resort, a hard factory reset will reset your TV to factory defaults. You'll need to set up the TV again from scratch which should fix any software issues. Factory reset is found in the TV's main Settings menu.


9. Unplug other connected devices from TV - Additional devices like Blu-Ray players, soundbars or gaming consoles connected to HDMI ports can strain the TV's connectivity. Unplug other devices to narrow down the issue.


10. Configure your firewall to allow Sony network access - If you have a firewall or network security settings enabled on your home network, you may need to configure it to allow access to Sony's servers and network. The specific steps to do so will depend on your network equipment brand and model. You may need to disable the firewall temporarily to test if it's causing the connectivity issue.


11. Reset your modem by unplugging it - Unplug your cable or DSL modem for 3 minutes to reset it. When you plug it back in, it will go through a reset process to re-establish signal. This can refresh your network connectivity which may fix connections to your TV.


12. Make sure your TV has full signal - If using an antenna for reception, double check that it's pointing in the right direction for good signal and that the connection points are secure with no fraying or exposed wiring.


13. Refresh your streaming apps - Streaming channels can sometimes experience glitches that cause connectivity issues. Open each streaming app on your TV and look for an option to "Refresh" or "Reload" the app. This refreshes the app's connection to the service.


14. Reset the streaming app password - If error codes only appear with a specific streaming service app, the saved password may have become corrupted. Delete the streaming channel from your TV and re-add it to enter your login credentials again.


15. Make sure your connected devices have full charge - If using a wireless streaming device like Chromecast or Fire TV Stick or a Bluetooth device, ensure they have enough battery charge left to maintain a steady connection to your TV. Low charge can affect connectivity.


16. Enable "Allow mobile devices to control TV" - If using mobile apps to stream content to your TV, the connection between the mobile devices and TV needs to be enabled. This setting is found in your TV's Settings menu. Make sure it's turned on.


17. Refresh your list of connected devices in TV settings - The list of connected devices in your TV's settings can sometimes lose track of all linked devices. Go to the settings for "External Device Manager" or "Device Connectivity" and choose to "Refresh" or "Auto-detect" devices to reset the device list. This ensures all your streaming devices maintain an active connection to the TV.


18. Enable "Control TV with mobile device" setting - If using mobile apps or voice commands to control your TV, the "Control TV with mobile device" or "Smart Remote Device" setting must be enabled on the actual TV. Make sure this setting is turned on in your TV's Network settings panel.


19. Check for internet outage in your area - There may be a temporary outage or equipment issue with your internet service provider that is disrupting access for your whole neighborhood or location. Check with your ISP for any reported issues or outages before continuing troubleshooting. Call your ISP's tech support or check their service website/Twitter feed to confirm an outage and for updates on when connectivity will be restored.


20. Try connecting at non-peak hours - If your Wi-Fi routinely experiences congestion in the evenings when most household members are home and online, connectivity issues can arise. Try reconnecting your Sony TV to Wi-Fi and any streaming services during off-peak, non-congested hours when possible to rule out traffic overload as the problem. Off hours like weekdays 9AM to 5PM are good times to test.


21. Contact Sony Support - If all else fails and you continue experiencing error codes 1107 and 2123 on your Sony Smart TV, contacting Sony's support team is recommended. They can run advanced diagnostics, troubleshoot the TV remotely and determine if there are any issues with the TV's software, connectivity components or apps. They will try multiple solutions and resets before determining if the TV needs service. 


Calling during normal business hours will provide the fastest response:

Phone: 1-800-222-SONY (7669)


Twitter: @SonySupportUSA


Be prepared to provide details about your TV model, current software version, firmware build, a description of the issues occurring and the solutions you have already attempted. This will help Sony support resolve your TV's error codes as quickly as possible. Let the support rep know if you prefer phone, chat or email assistance as well.


With multiple reset options, software checks, connectivity troubleshooting and the support of Sony's technical team, error codes 1107 and 2123 don't stand a chance! Your Sony Smart TV will be back online and streaming your favorite shows in no time.

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