Sony Smart TV App Install or Update Issues - How to fix it ?

Sony Smart TV

Sony Smart TVs run on the Android TV platform, allowing you to choose from thousands of apps in the Google Play Store. 

However, sometimes you may face issues installing or updating apps on your Sony TV. 

This can be frustrating when you are trying to use a new app or get the latest updates for an existing app.


The good news is there are a few troubleshooting steps you can try to fix problems with installing or updating apps on your Sony Smart TV. 


Here at Fixwebnode, We will walk you through the most common solutions to resolve Sony Smart TV app install or update issues. 


How to resolve Sony Smart TV App Install or Update Issues ? 

1. Power Cycle your TV

A power cycle can be an effective way of clearing errors and optimizing the performance of the device. This is a type of restart that will clear the memory of the TV, restoring its default settings and refreshing its connections. It can help to quickly solve many technical issues.

It's possible to power cycle most Sony Smart TVs in a few simple steps. 

Here's how to do it:

  • Unplug the power cable from the wall.
  • Wait for 60 seconds.
  • Plug the power cable back in.


Once the TV boots up fully, you can attempt to use its functions normally. If the issue has been resolved, you can get back to using the device as normal.


2. Examine the Storage Capacity

With all of the streaming services, movie libraries, and more, storage on your Sony Smart TV can quickly become full. 

No worries though — there's an easy way to check your storage space and freeing up some extra room shouldn't take too long. 

Here's a step by step guide on how to check the amount of storage space on your Sony Smart TV:

  • Press the Home button on your remote.
  • Navigate to Settings.
  • Then select Storage & reset
  • At the top under Device storage, Ensure that there is a sufficient amount of device storage. 


Note: Ideally, you should have at least 100 MB open for most apps, while apps that involve music and videos require 200 MB or more of space to store content and play it appropriately.


If storage space is insufficient to install a new app or update an existing one, you must eliminate any Apps that are not needed.


3. Remove Apps that are not needed

Some of the pre-installed apps may be taking up valuable space on your TV and you want to free it up for other apps or activities. Fortunately, there is a simple way to delete any unwanted apps on your Sony Smart TV.

To do this:

  • Press the Home button on your remote.
  • Navigate to the Settings.
  • Select Apps.
  • Browse the list for an unwanted app, select it, and Uninstall it. 
  • To remove any further unnecessary apps, repeat this process.


Once ready, try Installing or Updating the App on your Sony TV.


To Install / Update an App on Sony TV:
  • Press the Home button on the remote.
  • Then go to Apps and select the Google Play Store
  • Once there, search for the app you would like to install or update, and give it another try.


4. Delete Data and Cache for Google Play Services

Note: Have your Gmail email address and password handy, as you will need to sign back in with your Google account once this is over.


Often, it's likely that your Smart TV is suffering from corrupted data or cache. Clearing data and cache for Google Play Services on your Sony Smart TV can often resolve many issues and is a relatively simple process. 


Here's how to clear data and cache for Google Play Services on your Sony Smart TV:

  • Press the Home button on your remote.
  • Go to Settings.
  • Select Apps.
  • Then, choose Google Play Services.
  • Select Clear data.
  • Click OK when prompted.
  • Then select Clear cache.
  • Click OK again When prompted.
  • Finally, Restart your Sony Smart TV.


This will clear the data and cache for Google Play Services and should resolve any issues you might be experiencing.


5. Set Parental Controls to Allow All

If you're a parent, you know how important it is to keep your kids safe while they're using the TV. To make sure they're safe, it's crucial that you have the right parental controls in place on all of their devices. This includes your Sony Smart TV, which has parental control settings that can allow access to certain TV programs and channels. 

Here's how to set parental controls to allow everything on your Sony Smart TV:

  • Press the Home button on your remote.
  • Then go to SettingsAppsGoogle Play Store
  • Next, Select Settings.
  • Then for Parental controls,  ensure Allow all, including unrated is selected.


We hope these troubleshooting tips help you resolve any issues you were facing installing or updating apps on your Sony Smart TV. By systematically going through the steps to restart your TV, check connections, free up storage, reset the TV software and update the Android operating system, you should be able to get your app installation and updates functioning again.


Here are 21 possible fixes for issues with installing or updating apps on Sony Smart TVs:


1. Restart your Sony Smart TV. Refreshing the memory often resolves minor software glitches.


2. Check your internet connection. Make sure your Wi-Fi network is working properly and your TV has a stable connection.


3. Restart your router or modem. In case of connectivity issues, restarting your network equipment may help.


4. Make sure you have enough storage space. Delete unused apps and files to free up storage on your TV if needed.


5. Do a power reset. Unplug the TV for 30 seconds, then plug back in to reset the software.


6. Update your TV's system software and the Android operating system version. Outdated software could be causing app install problems.


7. Disable your antivirus software temporarily. Antivirus programs can sometimes interfere with the installation process.


9. Delete the cache and data for the Google Play Store app and try again. This can fix issues with the Play Store preventing app installs.


10. Make sure you are using the dedicated Sony TV remote and not a universal remote. Non-compatible remotes may not function properly for installation.


11. Try resetting the default launcher. Go to Settings - Apps - See all - Google Play Store - Delete cache, then uninstall updates. Return to TV home and reboot.


12. Make sure the date and time are set correctly on your Sony TV. Incorrect date/time settings can cause SSL authentication issues during installation.


13. Disable or remove any custom DNS servers on your Wi-Fi router. Non-default DNS servers may block some app installations.


14. Power your TV off and unplug it for at least 2 to 3 minutes. This hard reset method cuts power completely and can resolve many software issues.


15. Try switching from Wi-Fi to Ethernet or vice versa. The alternative network method may have better connectivity for installations.


16. Enable both SSDP/DLNA and UPnP on your router and other networking equipment. Disabling these can block Smart TV network functions.


17. Install a firmware update for your router or modem. Outdated firmware on your networking equipment could prevent some app installs.


18. Factory reset your Sony TV to erase all stored data and reload the default software. Only do this as a last resort since it will erase your apps and settings.


19. Try setting a static IP address for your TV on your router. Dynamic IP addressing may not properly recognize your TV which can interfere with installations.


20. Make sure location tracking for your TV is enabled. Disabling location access can prevent some Android TV based app installations.


21. Double check that your Sony TV has the minimum requirements to install the app including system software version, storage space, and hardware specs. If requirements are not met, the app will not install.

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